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The Torrena OMIC reminds consumers that their rights are not "debase" (01/07/2016)

We are in sales time and, as always in dates like these, the Municipal Office of Consumer Information (OMIC) of Cotillas Towers offers tips to consumers so they can perform better when making purchases and they are advantageous.

"Until next August 31 will be active summer sales and is a good opportunity to do some shopping saving some money," said Francisco Sanchez, head of Torrena OMIC, who always advised to buy products in those establishments that are attached to the Consumer Arbitration Board.

"When an establishment figure poster 'cuts' they must affect at least half of the seats on sale items," Sanchez said, pointing to "discounted products must be properly labeled, and those with certificate warranty should also take into sales time and under the same conditions. "

Consumer rights

In addition to these premises, from Torrena OMIC recall, as is traditional at the beginning of each sales period, consumers their rights, so that from their knowledge they can enforce them.

Thus, the consumer should know that:

- If the sales do not affect the totality of what sells the property, items sold in rebates must be sufficiently differentiated.

- Discounted products can never be defective, from previous seasons or specifically manufactured for these sales.

A good way to be sure that the item is actually lowered and season is to see before the beginning of the sales.

- Trade is obliged to accept credit cards and the same means of payment that the rest of the year.

- Has the right to demand purchase a ticket just like in any other time of sales, in providing information from the seller, the price and VAT.

You should always apply because it is an essential exercise product warranty document.

- In terms of returns would have to differentiate between repayment default product or for aesthetic reasons.

If the return is motivated because the item is defective, the user is entitled to the property will return to practice.

But if it is for aesthetic reasons the consumer will have to stick to the established policy, which must be clearly and visibly advertised on trade.

- If you believe that any establishment has not respected its rights as a consumer must request the complaint form, which must be in all facilities available to the user on request.

Source: Ayuntamiento de Las Torres de Cotillas

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