Portal de Las Torres de Cotillas
www.portaldelastorresdecotillas.com
On the morning of Tuesday 21 September, the mayor of Las Torres de Cotillas, Domingo Coronado, the director general of Citizen Services, Drug Dependency and consumption of regional government, Juan Manuel Ruiz, and Councilman Torreño for New Technologies, Alfonso Sandoval officially presented the new virtual consumer arbitration is going to use the Municipal Bureau of Information to Consumers (OMIC) in the municipality, through its incorporation of the "Project AVIR Regional Government to performing oral hearing via videoconference.
In fact, to launch this virtual system the authorities have taken part in a videoconference with the Minister of Health, María Ángeles Palacios, who was in his office in Murcia and recalled that the town Torrena has "a total of 81 companies belonging to the Consumer Arbitration Board, which reflect the result of successive campaigns carried out in collaboration with the 'Area Commercial Towers', the local merchants association. "
The General Directorate of Citizen Services, Addictions and Consumer Affairs has provided all necessary materials to implement this service, so that this improvement has not been a cost to the Consistory Torreño.
"It's a commitment to better serving the citizens and the consolidation of the arbitration system," the Consumer council Torreño, Alfonso Sandoval.
"With this new service free of charge from the Consumer Arbitration Board, the neighbors avoid trips to the Department of Consumer Affairs in Murcia and unnecessary expenses," said Juan Francisco Sanchez, head of the OMIC Torrena, which today has put this system in place with five virtual audiences in local OMIC headquarters, located in the Municipal Auditorium "John Bath" which will also offer this service to the residents of Alguazas, Ceuta, and Javalí Lorquí New.
Court procedure
Consumer Arbitration Board resolved "by an appropriate extra-economic disagreements or similar type that occur between consumers and entrepreneurs, businesses and professionals.
It is part of the Consumer Arbitration System, which is present in all regions of Spain by Arbitration Boards.
This Board can only intervene when the company is adhering to consumer arbitration or when expressly agree in writing to a particular case is offered without prejudice to administrative and judicial protection.
"In Cotillas Towers have already signed a large number of companies to the Consumer Arbitration System after successive campaigns, in collaboration with the Association of Merchants 'Trade Area of the Torres', we have made," explains Sandoval, reminiscent firms, businesses or professionals who adhere to consumer arbitration receive an official badge and are included in the "Consumer Changes", this being a symbol of quality and consumer confidence.
Consumer Arbitration Board offers a streamlined procedure that is characterized by free, fast (resolves to a maximum of 4 months), effectiveness (the awards made are mandatory), voluntary (can only be used if both parties so request) , simplicity and fairness.
Source: Ayuntamiento de Las Torres de Cotillas
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