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The Torreño checks the level of satisfaction of neighbors, suppliers and employees (23/10/2014)

The City of Towers Cotillas within its goal of continuous improvement of the services provided to residents and under the EFQM Excellence Model in which to develop their management, is making from the Department of Management Control, Quality , Training, Internal Communication and New surveys of various groups that have relations with the Consistory technologies neighbors, suppliers and employees.

"Our neighbors they are asked about management in diverse areas such as urban planning, sports, social welfare or the general management of the City," says area councilor, Angel Manuel Almela, which states the purpose of the initiative: "It is necessary know how to do things, from the mouth of the recipients of services, to see where we can improve. "

Questions about planning for example refer to aspects such as public lighting services, street cleaning and refuse collection;

sports are consulted, among others, on the use of the facilities, as well as their prices, maintenance and cleaning;

Social welfare is questioned on home help services, telecare or early intervention;

municipal management and the questionnaire covers topics such as the removal of the antenna the village or the economic situation of the City.

Also to suppliers and employees

But these satisfaction surveys are not confined to the inhabitants of the municipality, but are also being made to suppliers and employees.

"Of the providers, as service to the City, we want to know such things as how satisfied the requirements and formalities required to contract, the time of payment in connection with other municipalities, the states of processing the bills, their treatment of employees, and the general assessment of their relationship with the City Council, "said Almela

For their part, employees are being consulted them about their learning preferences, in order to continuously enhance their instruction and adapt to the needs of the workplace as a means of improving the quality of services provided to citizens.

Source: Ayuntamiento de Las Torres de Cotillas

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